1. Introduction
Redeepseek Inc. ("Redeepseek," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (redeepseek.io) and AI chatbot services.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, and payment information (processed securely by our third-party payment processor). We do not store complete credit card numbers on our servers.
Usage Data
We collect information about how you interact with our services, including conversation metadata (timestamps, message counts), feature usage patterns, device type, browser, and IP address. We do not use conversation content to train AI models.
Conversation Data
Your conversations with Redeepseek are encrypted in transit and at rest. We retain conversation data to provide you with history features and improve service reliability. You can delete your conversation history at any time.
3. How We Use Your Information
We use your information to provide, maintain, and improve our services; process transactions and send related notices; respond to support requests; send product updates and marketing communications (with opt-out option); detect and prevent fraud or abuse; and comply with legal obligations.
4. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in operating our platform (hosting, payment processing, analytics), when required by law, or with your explicit consent.
5. Data Security
We implement industry-standard security measures including end-to-end encryption (TLS 1.3), SOC 2 compliant infrastructure, regular security audits, and role-based access controls for employee access to systems.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Export your data in a portable format
- Opt out of marketing communications
- Request restriction of processing
To exercise these rights, contact us at [email protected].
7. Cookies
We use essential cookies for authentication and session management, and optional analytics cookies (which you can disable). We do not use advertising cookies or trackers.
8. Children's Privacy
Redeepseek is not intended for users under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by law.
10. Changes to This Policy
We may update this policy periodically. We'll notify you of material changes via email or in-app notice at least 30 days before they take effect.
11. Contact Us
For privacy-related inquiries: [email protected]